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Automation Service
epMotion®
Keep your process in motion!
epMotion® and its dispensing tools are precision instruments. As such, they should be regularly maintained and calibrated which will help
ensure continuing high accuracy, precision and reproducibility. With our epMotion maintenance and calibration plan options we help you maintain premium performance of your epMotion over an extended period of time? Our Qualification Services include all function tests, calibration and adjustment services needed for Installation and Operational Qualification (IQ/OQ) of your instrument?
epMotion®-Service Agreements
| Service Agreement Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
| epMotion® 5070 | ||
| epMotion® 5073 | ||
| epMotion® 5075 | ||
| epMotion® 96 Flex | ||
| epMotion® 96 | ||
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ||
| Priority Support* | ||
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | |
| Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
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*Where feature is present
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Read more
Qualification Services
Installation Qualification
The Installation Qualification assures that the instrument is installed in accordance with Eppendorf’s specifications within defined test protocols.
Operational Qualification
The Operational Qualification assures that the instrument operates in accordance with Eppendorf’s specifications within defined test protocols.
Your advantages
- Confidence in the quality of your results and safety of the instrument
- Supporting compliance with the complex GxP standards and regulations
- GxP compliant IQ/OQ documentation will give you peace of mind due to reduced workload for your qualification and regulatory audit process
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Your advantages
- Confidence in the quality of your results and safety of the instrument
- Supporting compliance with the complex GxP standards and regulations
- GxP compliant IQ/OQ documentation will give you peace of mind due to reduced workload for your qualification and regulatory audit process
Read more
epMotion® Installation Qualification & Operational Qualification Services
| Installation Qualification & Operational Qualification Ordering Information | IQ/OQ GxP | OQ GxP |
| epMotion® 5070 | ||
| epMotion® 5073 | ||
| epMotion® 5075 | ||
| epMotion® 96 Flex | ||
| epMotion® 96 | ||
| Includes: | ||
| Check of delivery status, and installation environment | ||
| Initial configuration, functional and safety checks | ||
| Detailed IQ report | ||
| Test of alarm functions | ||
| Verification of instrument parameters (e.g. temperature, vacuum, speed, volume) | ||
| Detailed OQ report | ||
| Handling of deviation list/management | ||
| Signed approval by customer and service technician |
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Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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Calibration Services
Dispensing tools are precision devices. For this reason, they should be regularly maintained and calibrated, which will help ensure their continuing high performance in precision and accuracy.
ISO 23783 Calibration for Dispensing Tools
Our ISO 17025 accredited calibration facility performs calibration services for automated dispensing tools now in accordance with the recently released ISO 23783. Standardized procedures, specifications and reports ensure:
ISO 23783 Calibration for Dispensing Tools
Our ISO 17025 accredited calibration facility performs calibration services for automated dispensing tools now in accordance with the recently released ISO 23783. Standardized procedures, specifications and reports ensure:
- Volumetric performance - accuracy, precision and reproducibility
- Meeting quality and regulatory requirements
- Traceability and estimations of measurement uncertainty for compliance with ISO/IEC 17025 regulations
- Clear separation of factory (FAT) and facility (SAT) data
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epMotion® Calibration Services and Other Services
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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epMotion® 96 Preventive Maintenance Services
| Ordering Information | epMotion® 96 Flex | epMotion® 96 |
| Checks and Maintenance | ||
| Cleaning | x | x |
| Lubrication of dispensing block | x | |
| Checking the safety mechanisms and device functionality | x | x |
| Checking and exchanging of 96 O-rings on tip cones | x | |
| Checking and exchanging of constant force spring, spring washers and TIPS handle springs (every 2 years) | x | x |
| Software/firmware update if applicable | x | x |
| Verification/Calibration | ||
| > Leak test (50 μl + 300 μl, or 300 μl + 1000 μl tips) | x | x |
| Gravimetric Test systematic error - 6 volumes x 5 measurements | x | |
| Photometric Text random error - 2 volumes x 5 measurements | x | |
| Documentation | ||
| > Maintenance report and label | x | x |
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epMotion® Preventive Maintenance Services
| Ordering Information | Preventive Maintenance |
| epMotion® 5070 | |
| epMotion® 5073 | |
| epMotion® 5075 | |
| Cleaning and Maintenance | |
| Cleaning of housing/accessories | |
| Checking epMotion® for external visible damages | |
| Exchange of CAN bus cables/O-rings of dispensing tools | |
| Software update* | |
| Functional Check | |
| Instrument set-up, initial operation, instruction of user | |
| Tip ejector, level sensor and carrier | |
| Barcode Reader with epBlueTM ID* | |
| Thermal modules* and vacuum chamber* | |
| TMX module*/TMX module w. Magnetic Finger module* | |
| UV light/ CleanCap (HEPA Filter)* | |
| Memory | |
| Evaluation of stored data | |
| Verification | |
| Calibration/adjustment of level sensor and carrier | |
| Calibration/adjustment of vacuum chamber* | |
| Verification of operating parameters according to specifications | |
| Calibration/Adjustment of Thermal modules | |
| Calibration/Adjustment of Eppendorf ThermoMixer Module | |
| Calibration/Adjustment of Magnetic finger module | |
| Documentation | |
| Check List provided | |
| Dated service sticker to confirm Eppendorf service |
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*Where feature is present
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Read more
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